This accessibility statement applies to Ermine Street Housing.

This website is run by Ermine Street Housing, working with South Cambridgeshire District Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We use Silktide third party software to monitor and fix our website accessiblity.

We know some parts of this website are not fully accessible:

  • Navigation
  • Colour contrast
  • Search icon
  • Hyperlinks only underline on hover

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Ermine Street Housing is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

  • Using a keyboard, the top navigation controls don’t change colour when selected (WCAG AA 2.4.7)
  • Some pages scroll in two dimensions on a mobile (WCAG AA 1.4.10)
  • Some of the content cannot be magnified up to 200% (WCAG 1.4.4)
  • The back to top link cannot be selected by screen readers (WCAG A 4.1.2). We have raised this issue with our website developers to fix.
  • Some links do not explain their purpose and also use the same text to got to different destinations (WCAG 2.4.4)
  • The cookie notice “find out more” text colour contrast is not sufficient (WCAG AA 1.4.3).
  • The search icon form label does not have explicit text labels (WCAG A 1.3.1)
  • Hyperlinks only underline on hover and are not constantly underlined (WCAG AA 1.4.1).

We are working through the above issues to fix them.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 26 September 2019. It was last reviewed on 23 September 2020.

About us

We pride ourselves on offering competitive market rents and the security and comfort of long term tenancies if you need it.

At Ermine Street Housing we believe in putting our customers at the heart of everything we do.

Duncan Vessey, Head of Ermine Street Housing

Ermine Street Housing

South Cambridgeshire Hall

Cambourne Business Park


CB23 6EA



Contact us

For more information about what we do, please get in touch and someone will be able to help you.